Hours: Monday - Friday 9 am - 4 pm PST 1.855.861.6369

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FAQs


How do I create a user account?


You can create a user account by clicking the “My Account” link found in the top left corner of the webpage. To effectively create your account, you must include all information in fields containing an asterisk (*) before the box. Or you can go through and add the products you need and we will ask you at checkout to sign up.



How to Reset My Password for "My account"?


Once you have created an account, you may login at any time using the email address and password chosen during your Sign Up. If you’ve forgotten your password, you may retrieve it by selecting the “Forgot your password?” link found to the right of the Account Login, or in the footer at the bottom of the web page. If your email is registered in our system, we will send the password to that email address. Your email address is always your username.



Who should I contact with questions about my order, payment, or delivery?


If you are unclear about an order or experiencing issues with your delivery, you may contact us at any time by calling Customer Service at (855) 861-6369, or by e-mailing support@go2medsupply.com Please note that questions pertaining to the status of your order may be found in the email that you provided at checkout. This includes information such as the confirmation of your order and payment, as well as notification at the time your order was shipped, along with its delivery tracking number.


What should I do if I am having trouble placing my order?


If you are experiencing technical or issues of any kind placing your order, please contact Customer Service to further assist you place the order.


How can I order online as a new customer?


You can place an order as a new customer at any time by adding your desired items to a shopping cart, and proceeding with the checkout process when you're ready.


How do I order online as a returning customer?

Returning customers are welcome to sign in to their accounts first before placing new orders with us. Signing in provides the website familiarity with you and the products you've previously purchased in order for you to navigate the website more efficiently. If you do not wish to sign in, you may still add products to your shopping cart and checkout as normal.


Can I enter different billing and shipping addresses?


Yes, during the checkout process you will have the option to enter a shipping address that is different form the billing address.


What will happen after I place my order online?


After you place an order, you will receive an email immediately upon checkout confirming you of its confirmation. Further emails pertaining to the status of your order, such as notification once your order is shipped, along with its tracking number for delivery, will be sent to you. Please note that all emails regarding the status of an order will be addressed to the email address you provided at Checkout.


How do I contact your customer service?


If you need assistance, you may contact Customer Service at (855) 861-6369 any time Monday- Friday 9:00am - 5:00pm P.S.T, or by e-mailing support@go2medsupply.com.


Who should I contact with general questions about a product?


General questions regarding an item and its function should be directed to the item's manufacturer.


How do I pay?


The best recommended form of payment is with a credit or debit card, and we do accept paypal. Electronic transactions take place immediately at the time of checkout and are the highest-guaranteed method of payment for you. Alternatively, you may send us a money order or check upon arrangements made by calling Customer Service. Please note that mailing a check will result in additional delivery time as we do not ship orders prior to guaranteeing payment.


How do I pay by credit or debit card?


To pay with a credit or debit card, please first confirm that we accept it. We accept cardholders using Visa, Mastercard, Discovery, American Express, or accounts such as Paypal. As long as you are using an accepted form of payment, you can confidently submit the necessary information at the time of your Checkout. If the payment transaction is completed successfully, you will receive a confirmation page listing your order number. Please note that if your browser fails to load after pressing submit, you may confirm its transaction by checking your email for a confirmation message.


How is my order shipped?


We ship most orders via UPS ground. This enables us to get your order shipped the same day, for fast delivery. Most orders are shipped within 24 hours and a delivery confirmation number for your package will be sent to you via email as soon as we ship your order. To find out more about the shipping methods we offer, please review our Shipping Policy page.

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